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    Frequently asked questions

    Here you can find frequently asked questions and their answers. Hopefully we can help you this way. Can't you find what you're looking for? Please contact our Customer Service. We are happy to help!

    I forgot my password. What to do now?

    If you have forgotten your password, you can simply create a new one by clicking on "Forgot password" after clicking on "Log in" first. Fill in your email address in the pop-up screen and you will instantly receive an email with which you can easily set up a new password.

    How can I quickly find a product?

    By using the search bar at the top of the page you can easily and quickly search on article numbers or product names. If no results are shown, you can check the spelling, use a more general search term or try to use a similar search term. You can also navigate through the menu structure by using the categories. e.g. click on Pigs and the on a sub category of Pigs. Still cannot find what you are looking for? Please contact our Customer Service. They will be happy to help you.

    How can I change my personal details?

    After logging in you can find your personal details in "My Schippers" by clicking on "Contact details ". Here you can easily change your personal details yourself. Save your changes with the "Save" button.

    Where can I find my orders?

    After logging on you can find all the information about your orders via "My Schippers". When clicking on "My orders" you can easily find all the orders you placed over the past three years.

    How do I track my order online? (Track and trace)

    After logging on you can find all the information about your orders via "My Schippers". When clicking on "My orders" you can easily find all the orders you placed over the past three years. Click on the order number of the order you would like to track. Then click on "Track delivery online". If a track and trace code is in our records, you can easily follow it here.

    How can I change or cancel my order?

    If you want to change or cancel an order, we ask you to inform our Customer Service as soon as possible.

    Does the product that I bought have warranty?

    All the products you buy from us, have warranty. A product has to be in good condition and function properly when using it normally. If you have received a product with which this is not the case, we will offer you an appropriate solution as soon as possible. Depending on the product, it will be fixed or replaced by a new product. Please contact our Customer Service for more information.

    Can I see my invoices online?

    After logging on you can find all the information about your orders via "My Schippers". When clicking on "My Invoices" below the heading "My orders" you can easily see all your invoices from the past three years.

    How can I have a look at my unpaid invoice online?

    After logging on you can find all the information about your orders via "My Schippers". When clicking on "My Invoices" below the heading "My orders" you can easily see all your invoices from the past three years. In the overview the invoice status is also shown (paid / unpaid).

    How do I report a return?

    After logging on, you can find all the information about your orders via "My Schippers". Go to "My orders" and click on the order number of the order which contains the product which you wish to return. Then choose "Return goods". This page allows you to edit the amount of products you wish to return and to fill in a reason for returning goods. Next you have to fill in the pick-up address and click on "Return goods" to confirm the request. You will receive an email with a confirmation.

    Are there costs associated with the return of my products?

    Return shipments will be borne by the customer unless the return takes place due to the fault of the supplier. In that case, the costs are obviously at our expense.

    How do I report a repair?

    After logging on, you can find all the information about your orders and repairs via "My Schippers". If you click on "My repairs", you can easily report your repair by clicking on the "Report repair" button. You will receive an email with a confirmation. Also see "My repairs" for an overview of the repairs which you have reported for the past three years.

    How can I redeem a discount code?

    You can redeem a discount code in your shopping cart. Enter the discount code and click on the redeem button. This discount code is automatically redeemed in the order now. Do you get an error message? Perhaps the discount code has expired or been used before.

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